Return and refund policy

Thank you for shopping with Cherry Drapes. We want you to be completely satisfied with your purchase. If you need to return an item, please review our return and refund policy below.

Return Eligibility:
To be eligible for a return, the item must be in its original condition, unworn, unwashed, and with all tags attached.
Items that have been damaged, altered, or are not in their original packaging may not be eligible for return.

Timeframe:
You may return an item within 25 days from the date of delivery.
After 25 days, we may not accept returns or offer refunds.

Refund Options:
We offer refunds in the original form of payment.
Alternatively, we may provide store credit or exchanges upon request.

Return Process:
To initiate a return, please contact our customer service team at 9076001483 or visit our Customer Service page on our website.
Our customer service team will guide you through the return process and provide you with a return authorization, if required.
Please include your order number, the item(s) you wish to return, and the reason for the return when contacting us.

Return Shipping:
The customer is responsible for return shipping costs unless the return is due to a mistake on our part, such as shipping the wrong item or a defective product.
We recommend using a trackable shipping method to ensure the safe return of the item.

Refund Processing:
Once we receive the returned item and verify its eligibility, we will initiate the refund process.
Refunds are typically processed within 7-10 business days.
Please note that it may take additional time for the refund to appear in your account, depending on your payment provider.

Non-Returnable Items:
Certain items may be non-returnable for hygiene reasons or due to specific restrictions. These items will be clearly marked as non-returnable on our website.

Exchanges:
If you wish to exchange an item, please contact our customer service team. Exchanges are subject to availability.

Please note that this policy applies to online purchases made through our official website. If you made a purchase through a third-party retailer, please refer to their return and refund policy.

For any further questions or assistance regarding returns and refund policy.

For any further questions or assistance regarding returns and refunds, please contact our customer service team at +91-9076001483.

Cherry Drapes reserves the right to update or modify this return and refund policy at any time. Any changes will be effective immediately upon posting on our website.